🔒 Privacy Policy

Misy Technology (hereinafter referred to as “Misy,” “we,” “our,” or “us”) places great importance on protecting your privacy and personal data. This Privacy Policy describes the types of personal data we collect through our Misy mobile application (the “Application”), and how such data is used, disclosed, stored, and protected.

1. Data we collect

We may collect the following categories of personal data:

• Account information: when creating your account, you provide your first name, last name, mobile phone number, and email address.

• Location data: with your permission, we collect geolocation data (GPS) to connect you with nearby drivers and provide real-time trip tracking.

• Trip information: pickup and destination, distance traveled, trip duration, fare applied, and your trip history.

• Device information: device type, operating system, and version of the Application used.

• Usage data: interactions with the Application, usage frequency, user journey, and functional preferences.

2. Purposes of data collection

Collected data is used for the following purposes:

• To provide, improve, and secure Misy services (driver matching, fare calculation, ride management, support).

• To personalize your user experience (trip suggestions, targeted offers, preferences).

• To send important communications (bookings, app updates, marketing communications, subject to your consent).

• To analyze Application usage in order to optimize operation and performance.

• To prevent fraud and ensure user and system security.

3. Sharing personal data

We do not sell or rent your personal data. We share it only in the following cases:

• With Misy drivers, to provide the service you requested.

• With technical service providers and trusted partners (hosting providers, payment services, technical support), strictly to the extent necessary for service delivery. These third parties are contractually required to ensure confidentiality and security of your data.

• To comply with legal obligations or requests from competent authorities.

• When necessary, to protect our rights, our security, or the security of our users.

4. Hosting and security

Your personal data is hosted on secure servers located in Madagascar and/or other countries where Misy operates. We apply strict physical, technical, and organizational security measures to protect your data against unauthorized access, alteration, or destruction.

5. Data retention period

Personal data is retained only for the time strictly necessary for the purposes stated above and to meet our legal, accounting, and tax obligations. Some data may be retained in anonymized form for statistical or analytical purposes.

6. Location data

6.1 Purposes

Geolocation is used to:

• Locate nearby drivers.

• Track your trips in real time.

• Optimize routes and estimate delays.

• Offer geolocation-based promotions.

• Improve our services (flow analysis, high-demand areas).

6.2 Sharing

Your location data is never sold. It is shared only with:

• Our technical providers strictly for service delivery.

• Authorities where required by law.

• Third parties only with your explicit consent.

6.3 Background location

We may collect your location even when the app is closed or running in the background in order to:

• Pre-fill your pickup address.

• Track driver arrival.

• Allow a connected driver to receive nearby ride requests without active interaction.

• Analyze anonymized trends to improve our services.

6.4 Geotargeted advertising

Anonymized location data may be used to show relevant ads based on your habits. We never share your exact location with third-party advertisers.

6.5 Control

You can disable geolocation at any time through your device settings. However, this may limit certain key features of the Application.

6.6 Retention period

Location data is retained only for as long as necessary to fulfill the stated purposes. After that, it is deleted or anonymized.

7. Your rights

In accordance with applicable laws (including GDPR, where applicable), you have the following rights:

• Right of access to your personal data.

• Right to rectification if your data is inaccurate.

• Right to erasure (“right to be forgotten”).

• Right to restriction of processing.

• Right to object to processing of your data.

• Right to data portability.

To exercise these rights, contact us at: contact@misyapp.com

8. Children’s use

Our Application is not intended for children under 13. If we learn that a child under 13 has provided us with personal data without parental authorization, we will delete it immediately. Please notify us at: contact@misyapp.com

9. Changes to this policy

We may update this Privacy Policy at any time. In case of significant changes, we will notify you via the Application or by email. The version in force is the one available in the Application on the date you use it.

10. Contact

For any questions about this Privacy Policy or how your data is processed, you can write to us at:

📧 contact@misyapp.com