This page explains how to delete your Misy account and the associated data. Misy Technology, publisher of the Misy (passenger) and Misy Driver apps, respects your right to have your personal data erased.
You can request the deletion of your account at any time, either directly from the app or by contacting us, as described below.
Delete your account from the app
Open the Misy app, go to your Profile, then select "Delete your account" and confirm the request. Your account is then disabled and scheduled for deletion. Note: if you have an ongoing ride or an outstanding commission debt, you must settle it before you can delete your account.
Request deletion without the app
If you no longer have access to the app, email contact@misy.app from the email address or with the phone number linked to your account, with "Account deletion" as the subject. We verify your identity before processing the request.
Data that is deleted
The following data is permanently deleted: your profile (name, email address, phone number, photo), your login credentials, your saved payment methods and your preferences.
Data that is retained
Some ride-related data (trip history, amounts, invoices) is retained in anonymised or pseudonymised form in order to meet our legal, accounting and tax obligations, and is then deleted once the statutory retention periods expire. For more information, see our Privacy Policy.
Processing time
Deletion requests are processed within a maximum of 30 days. For any question about your data, contact us at contact@misy.app.